Terms of Service
Effective Date: May 1, 2025
Welcome to Los Angeles Glass Company (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our services, including our website at [Website URL], our request for service form, and any glass repair, installation, or related services we provide. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By submitting a request for service form, contacting us, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. These Terms apply to all users, including individuals and businesses.
2. Services Provided
Los Angeles Glass Company provides glass repair, installation, and related services, including but not limited to window repair, glass door installation, and custom glass solutions. Services are subject to availability, and we reserve the right to refuse service at our discretion, provided such refusal complies with applicable laws.
When you submit a request for service form, you agree to provide accurate and complete information, including your name, address, email, and phone number, to enable us to process your request.
3. User Obligations
You agree to:
- Provide accurate, current, and complete information when submitting a request for service or otherwise interacting with us.
- Use our services only for lawful purposes and in accordance with these Terms.
- Not use our website or services in a way that could damage, disable, or impair our systems or interfere with other users.
- Notify us promptly of any changes to your contact information or service requirements.
4. Payment Terms
Payment for services is due as specified in the service agreement or invoice provided at the time of booking. We accept [list accepted payment methods, e.g., credit/debit cards, checks]. All prices are quoted in U.S. dollars and exclude applicable taxes unless otherwise stated.
If payment is not received by the due date, we may charge a late fee of [insert percentage or amount, e.g., 1.5% per month] or the maximum amount permitted by law. You are responsible for any costs incurred in collecting overdue payments, including reasonable attorney fees.
5. Cancellations and Refunds
You may cancel a service request by contacting us at least [insert time, e.g., 24 hours] before the scheduled service time. Cancellations made after this period may incur a cancellation fee of [insert amount or percentage].
Refunds, if applicable, will be processed within [insert timeframe, e.g., 14 business days] to the original payment method. No refunds will be issued for services already performed unless otherwise agreed in writing.
6. Service Warranties
We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards. Specific warranties for materials or workmanship will be provided in the service agreement or at the time of service.
If you experience an issue covered by our warranty, contact us within [insert timeframe, e.g., 30 days] of service completion, and we will address the issue at no additional cost, subject to the warranty terms.
7. Limitation of Liability
To the fullest extent permitted by law, Los Angeles Glass Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to property damage, loss of use, or lost profits.
Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
8. Intellectual Property
All content on our website, including text, images, and logos, is the property of Los Angeles Glass Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
9. Termination
We reserve the right to terminate or suspend your access to our services, including the website, at our sole discretion, without notice, for conduct that violates these Terms or is harmful to us or other users.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through negotiation or, if necessary, binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
11. Indemnification
You agree to indemnify and hold harmless Los Angeles Glass Company, its employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your breach of these Terms or misuse of our services.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have questions about these Terms or our services, please contact us at:
Los Angeles Glass Company
2444 N Palm Dr, Signal Hill, CA 90755
Email: info@thelaglass.com
Phone: 310-954-1122
