Privacy Policy

Effective Date: May 1, 2025

This privacy notice for Los Angeles Glass Company (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share your information when you use our services, such as when you:

• Visit our website at [Website URL] or any website of ours that links to this privacy notice.
• Submit a request for service form, either online or in person.
• Engage with us in other related ways, such as sales, marketing, or events.

We are committed to protecting your personal information and complying with all applicable federal and state privacy laws, including the Federal Communications Commission (FCC) regulations and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you submit a request for service form, contact us, or interact with our services. The personal information we collect includes:

• Name: To identify you and personalize our communications.
• Address: To provide services at your location and for billing purposes.
• Email Address: To send service confirmations, updates, and respond to inquiries.
• Phone Number: To contact you regarding your service request or for customer support.

We may also collect Customer Proprietary Network Information (CPNI), such as details about the services you use, as defined by the FCC. This information is collected only to provide the requested services and is protected under FCC regulations.

We do not collect sensitive information such as Social Security numbers, financial account details, or health information unless explicitly required and with your consent.

2. How We Collect Information

We collect personal information directly from you when you:

• Complete our request for service form on our website or in person.
• Contact us via email, phone, or other communication methods.
• Interact with our website, where we may use cookies or similar technologies to collect non-personal information (e.g., IP address, browser type) to improve our services.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your service requests.
• Communicate with you about your service, including confirmations, updates, and follow-ups.
• Bill you accurately for services provided.
• Improve our services and website functionality.
• Comply with legal obligations, such as FCC regulations governing CPNI.

We may use CPNI to provide the services you requested or, with your explicit consent, for marketing related services. You have the right to restrict the use of your CPNI for marketing purposes by contacting us (see Section 8).

4. Sharing and Disclosure of Your Information

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, scheduling software providers) who assist us in delivering our services, provided they agree to protect your information.
• Legal Requirements: When required by law, such as in response to a court order or to comply with FCC regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

In compliance with FCC regulations, we will only disclose CPNI with your approval, as required by law, or to provide the service for which the information was collected.

5. Your Privacy Rights

Under the CCPA and FCC regulations, you have the following rights regarding your personal information:

• Right to Know: You may request details about the personal information we collect, use, or disclose.
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information (we do not sell your information).
• Right to Access CPNI: You may request access to your CPNI with appropriate verification (e.g., valid photo ID for in-person requests or a secure password for phone requests).
• Right to Restrict CPNI Use: You may restrict the use of your CPNI for marketing purposes by contacting us.

To exercise these rights, please contact us using the details in Section 8. We will verify your identity before processing your request, which may involve providing a valid photo ID or confirming account details.

6. Security Measures

We implement reasonable security measures to protect your personal information, including encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. If a data breach occurs, we will notify affected customers and federal law enforcement as required by FCC regulations.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain service request records for billing and compliance purposes. CPNI is destroyed when no longer needed, unless required by statute or official policy.

8. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

Los Angeles Glass Company
[Insert Physical Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

To access or restrict the use of your CPNI, please contact us and provide appropriate verification, such as a valid photo ID or account password. We will respond to your request within a reasonable timeframe.

9. Complaints

If you believe we have violated your privacy rights or FCC regulations, you may file a complaint with us using the contact details above. You may also file a complaint with the FCC online at consumercomplaints.fcc.gov or by calling 1-888-CALL-FCC (1-888-225-5322).

10. California Privacy Rights

Under the California Shine the Light Law, California residents may request information about how their personal information is shared with third parties for marketing purposes. As we do not share your information for such purposes without consent, no additional disclosures are required. However, you may contact us to confirm this or exercise your CCPA rights.

Our website includes a link titled “Your California Privacy Rights” on the homepage, as required by CalOPPA.

11. Updates to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

12. FCC Compliance

We comply with FCC regulations regarding the protection of CPNI, including notifying customers of their privacy rights at the start of service and annually thereafter. We submit an annual summary of consumer complaints regarding unauthorized release of customer information to the FCC and certify compliance with FCC rules.